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Privacy Policy

The confidentiality of our customers personal details is paramount and a true commitment to the Lena Tourism Group.

1.Privacy Policy

The Privacy Policy of the Lena Group is based on principles of commitment with transparency and respect in its relations with its customers through the use of the Group sites (,
The Lena Tourism Group works continuously to maintain the privacy of its information. We understand that the rapid growth of the internet and its online services have arisen questions regarding the nature of the information as well as the confidentiality of the latter gathered from the customers. For this reason we want to establish, through this instrument privacy policy clarify some issues and questions, reiterating our commitment to the privacy of our customers.
2.Personal Information we collect and its treatment:

There are several situations in which we ask for your personal details whilst using our website with the sole purpose to identify our customer/user: making a booking, registering in the website and subscribing our newsletter, thus becoming a member of our fidelity programme, sending us a contact, doing a job application, amongst other.
The Personal Information collected is the following: name, email address, gender, birth date, address, phone and/or mobile number, credit card details and the number of your ID passport, drivers license.
The entity responsible for the data collection each time you use our websites is the company Lena Hotis e Turismo SGPS SA, with its headquarters in Leiria, Portugal, with a share capital of 1.500.000.00 and Tax Office ID number 506 863 573.
3.Using and purposes to the personal data

The personal information will only be used whilst booking accommodation on our websites for your comfort and to the process the booking itself should you are a registered customer and to inform you in a timely manner of our promotions and specials, should you subscribe our newsletter.
Should you be already an active user of our websites you are able to change your personal data through your account which you can access with your username and password.
This data is not shared with third parties without your consent with the exception of specific situations which you have authorized by accepting our Privacy Policy.
Should the Lena Hotis e Turismo SGPS SA undergoes a business transition involving another company, such as a merger, corporate reorganization, acquisition, the sale of all or a portion of our assets, or in the event of bankruptcy, information that we have collected from or about you or your devices may be disclosed to such other entity as part of the due diligence or business integration process and will be transferred to such entity as one of the transferred assets.
In this scenario we will do our very best to do it in a fashion that respects the Privacy Policy we have agreed.
4.Access to personal data

The Lena Tourism Group ensures to its customers access to their personal information, through the user name on our websites. Should you wish to access your personal data you should contact Lena Hotis e Turismo SGPS SA through the following ways:
- By letter to the following address:
Rua D. Jos Alves Correia da Silva, S/N
2414-010 Leiria
- Going personally to the referred address.
- By email to the following email address:
- Should you have a fidelity card you can access your information through any of the referred websites.

5.Rectifying your personal data

The user has the right to cancel or change his details, at any time, through his account or by using any of the contacts mentioned in the previous point under the Privacy Policy agreed.

6.Security of the users data

To ensure the security of the users data and its maximum confidentiality we treat the information provided in accordance to our procedures always complying with our Privacy Policy.
Any time your credit card details are requested this communication is made through a secure SSL line (Secured Sockets Layer) when using browsers which allow SSL such as Microsoft Explorer, FireFox, Chrome, Safari and Opera.
You will be able to check if you are in a safe mode when you can see an icon showing a key or lock in the right or left bottom of your screen. Additionally you can see if URL address shows the https characters thus showing you are accessing a safe server.
However your data can be hacked and your details could be then used by a third party without any security or authorization. Should this occur Lena Hotis e Turismo SGPS SA is not liable for any destruction, theft or communication.
7.Payments and cancellations

7.1How to pay and prices

The reservations payments could be done by the following methods:
- Credit Card through the UNICRE solution called Redunicre and Commerce which is in accordance with the security protocol and certification 3D Secure and is based on the platform Monext French society that manages electronic payments. All the prices include the current VAT.
- All prices can be changed without previous information. However regarding completed bookings should there be a later price change the informed priced whilst booking your accommodation will be honored regardless whether it is a price increase or decrease.
- The prices announced on the website cannot be the same at the reception desk.

Please note that at the time of booking a percentage of the total amount could be deducted from your credit card which the hotel uses as a retainer upon completion of the booking online.
The payment and cancellation conditions are depicted once you chose the fare/price whilst booking your accommodation. The credit card should be valid until the check-out date.

The online bookings could be cancelled without any charge up to a day prior to check-in with the exception of periods referred to as high-season which could vary from hotel to hotel although the cancellation period is informed to the customer whilst booking the accommodation on the website.
After the established period in the fare conditions whilst booking your accommodation the hotel could charge a percentage of the total of your stay. This charge should be done on your credit card which details were given to us a guarantee upon completion of your booking online.

8. Alteraes poltica de privacidade

The Lena Hotis e Turismo SGPS SA could change the Privacy Policy without previous warning to its customers at all time. Should there be a Privacy Policy change on the date of its latest update or change this should be available at the top of the website homepage screen which should be updated accordingly.

9.Contact and cancelling your account with Lena Hotis e Turismo SGPS SA

Should you wish to:
- Present complaints or suggestions related to the Privacy Policy;
- Rectify your personal data;
- Cancel your newsletter subscription;
- Cancel your consent to sharing your personal data with third parties;
You can do so by emailing us to .
10.Applicable Law

The Privacy Policy as well as its collection, treatment and transmission of the Users Data are regulated by the law of the Portuguese Republic. Any legal disputes following any issued of validity, interpretation or execution of the Portuguese Law, should be submitted to the Court of Leiria.


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